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This Concept Map, created with IHMC CmapTools, has information related to: People, "Unnecessary" traffic e.g., "Hangers-on", Needed information e.g., about Transmission System, Coworkers may change Transmission System, Callers should not ask about irrelevancies e.g., Coal price, People with whom the PGC must interact can affect Job Performance, "Unnecessary" traffic can be Distractions, Local utility operators place Telephone Calls to PGC, Schedule affects ACE, People with whom the PGC must interact include Top Executives, Coworkers may change Schedule, Callers should not ask about irrelevancies e.g., Weather, People with whom the PGC must interact include "Unnecessary" traffic, Coworkers can be Distractions, Top Executives can be Distractions, Telephone Calls to PGC results in Less time for PGC to concentrate on task at hand, "Unnecessary" traffic may serve as Sounding boards, People with whom the PGC must interact include Coworkers, PGC Bad Decisions e.g., Wrong decision given the time of day, Local utility operators can be a source of PGC Bad Decisions, "Unnecessary" traffic may serve as Stress Relievers