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This Concept Map, created with IHMC CmapTools, has information related to: Kuka_Final Map, Six Steps select business models, individual courses in Training centers, products to cover can be competitive products, possible errors and removal, equal quality in all countries, customer loyalty to maintain competitive advantage, global level builds service networks, service products depending reaction time, after-sales organizational structures by outsourcing to 3rd parties, customer training service concept important for safety, decisive role in efficient production sequences therefore KUKA made Global Customer Service its main discipline, global differences in terms of communication, highly skilled KUKA employees acting fast, spare parts available 24/7 in most countries, customer value to create competitive advantage, knowledge about operation, business models to support service products, after-sales organizational structures center on incentives, trouble shooting to secure no injuries or damages, global level ensures equal quality