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This Concept Map, created with IHMC CmapTools, has information related to: initial_kuka_3rd_question, Basic Service Strategies consists of service support systems, delivery generates revenues, service products follow customer-focused metrics, customized training involves designers, Value added service aims at sale of contract at the time of sale, Value added service focuses on individual customer, Value added service retains old customers, equipment fails incure fixed costs, Basic Service Strategies consists of product related strategy, KUKA College includes 35 colleges worldwide, customized training involves programmers, aftersales customer service consist of KUKA Technical support, product is devided moduls or components, diffrent target groups provide best customer service, technical development offered to General Industry, Aftermarket Challanges recondition equipment, Aftermarket Challanges carry repairs, Value added service exceeds expectations, disposable has low varibale cost, 1.Identify product followed by 2.Portfolio of service products