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Dieses mit IHMC CmapTools erstellte CMap hat Informationen bezüglich: KUKA initial, After-sales services comprises 4 components, challenges due to cultural differences, modular design means repacement of modular components, consits of KUKA Systems, KUKA Robotic Consulting & Engineering focuses on realization of individual services, same quality on all continents, consits of KUKA Laboratories, individual courses satisfy individual needs, Managing service networks includes 6 steps, fast technical assistance available 24/7, total solution comprises service, KUKA Technical Support focuses on fast technical assistance, 1. identify suported products for all products, realization of individual services includes Sensor Projects, team of managers in matrix structure, knowledge transfer of operation, customer support includes After-sales services, KUKA Technical Support focuses on regular maintenance, value-added service faces challenges, environment comprises competitors