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Esse mapa conceitual, produzido no IHMC CmapTools, tem a informação relacionada a: GQ G-22 Elena Quality Principles Management, Leadership establishes Objectives, Suppliers will be satisfied with Results of cooperation, Objectives are based on Interested Parties, Quality is based on ????, Expectations are analysed at Market, Requirements need be satisfied with Product quality, Quality Principles Management are based on Leadership, Quality Principles Management are based on Customers, Responsibility promote Involvement of people, Customers have their Expectations, Leadership ???? ????, Leadership motivates Employeers, Effectiveness is promised by Quality, Leadership comunicates with Suppliers, Employeers need be envolved in Development of organization, Quality Principles Management promise Effectiveness, Effectiveness is based on Responsibility, Customers have their Requirements