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Dieses mit IHMC CmapTools erstellte CMap hat Informationen bezüglich: after service theory, uniquenes leads to competitive advantage, different models for different products comprising performance based, steps influence competitive advantage, never fail has high variable costs, efficiency leads to increased revenue, repairable should minimize customer repair cost, single view of customer with multiple contracts combined in single data base, environment comprises competitors, different models for different products comprising lease, product/design startegy includes modular design, service strategies are influenced by environment, Managing service networks includes steps, homogeneity of products causes need for slowed demand, service strategies include product/design startegy, Monitor performance can be internally focused matrix, After-sales services depends on available techniques, variety of services meet customer needs, identify suported products can be some products, customer expectations means customer needs, disposal builds upon reliability