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Esse mapa conceitual, produzido no IHMC CmapTools, tem a informação relacionada a: G8_Tânia_Cláudia2, appointment ask Convenience, arrangements suggesting meeting, Name of the company speak politly, meeting ask Convenience, choice stating that problem solved, Complaints ???? apologising, help Give choice, arrangements suggesting appointment, arrangements suggesting time, solutions Give choice, Convenience ???? confirm, arrangements suggesting place, Telephoning dealing Complaints, Telephoning making arrangements, Complaints offer solutions, time ask Convenience, message confirm email, Complaints offer help, Telephoning answering, Telephoning leave message