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Esse mapa conceitual, produzido no IHMC CmapTools, tem a informação relacionada a: G23_Lino, Telephone Business Telephoning Conversation Deal with Complaints, Telephone Business Telephoning Conversation Making Arrangement, Telephoning ask for someone Introduce yourselve..., Deal with Complaints steps Actively listen, Deal with Complaints steps Be sympathetic, Making Arrangement suggest Meeting or Appointment, Making Arrangement confirm Time is convenient or not, Deal with Complaints steps Be empathetic, Deal with Complaints steps Move into solution-mode, Making Arrangement confirm Arrangement, Deal with Complaints steps Allow the client to express their opinions, Telephoning ask for someone Tanking/ Leaving Message, Deal with Complaints steps Ask questions, Telephone Business Telephoning Conversation Telephoning, Deal with Complaints steps Apologize when appropriate, Making Arrangement ask/suggest Time or Place, Telephoning ask for someone Exchanging and handing, Deal with Complaints steps Maintain your personal integrity at all times, Deal with Complaints steps Gain agreement on your resolution