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This Concept Map, created with IHMC CmapTools, has information related to: New Challenge, Needs Analysis How to Code Recorded Calls and Teach New Tasks, Needs Analysis Step 1 Design Plan, Use Calls for Role Play to Give Feedback to Reps, Pilot Draft Step 4 Pilot, How to Code Recorded Calls and Teach New Tasks Use Calls for Role Play, Draft Use Calls for Case Studies, How to Code Recorded Calls and Teach New Tasks Use Calls for Case Studies, Use Calls for Case Studies to Give Feedback to Reps, Design Plan Step 2 Draft, Pilot Give Feedback to Reps, Draft Step 3 Pilot Draft