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Cette carte de concepts créée avec IHMC CmapTools traite de: Lydiane Ferrand, Crisis Situation Recognition of crisis Garnett, J.L. (1992), Crisis Management Team o Multiple spokespersons, Multiple spokespersons ???? Coombs, W. T. (2007); Spence, P.R. (2008), Crisis solved Recovery Paraskevas, A. & Arendel, B. (2007); Mitroff (2005), Crisis Prevention Earning public & media trust; determining in advance the potential crisis events; team practice & determining the resources necessary to reach the public Coombs, W. T. (2007); Spence, P. R. (2008); Horsley, J.S. & Barker, R.T. (2002), Marketing communication strategy critical ???? Czinkota, M. R., Knight, G. A., Liesch & P. W. and Steen, J., Alternative plan can help solving some situations Cautious with the information released, musn't cause more panic or complicate the recovery Use of internet & intranet solve the crisis more quickly within the organisation, Crisis Management Team Issue analysis & Scenarianalysis Marketing communication strategy critical, solve the crisis more quickly within the organisation o Gradual decline of intense public interest, One spokesperson Issue analysis & Scenarianalysis Ritchie, B.W. (2004), One spokesperson ???? Horsley, J.S & Barker, R.T. (2002), Crisis Management Team Issue analysis & Scenarianalysis Ritchie, B.W. (2004), Multiple spokespersons Issue analysis & Scenarianalysis Ritchie, B.W. (2004), Alternative plan o Ritchie, B.W. (2004), make agreement with other organisations and deliver the same message to the public ???? Horsley, J.S. & Barker, R.T. (2002), Stakeholders Create a crisis situation Crisis Situation, Internet as a way to help generating a crisis situation ???? Coombs, W. T. (2007); Spence, P.R. (2008), musn't cause more panic or complicate the recovery Use of internet & intranet Horsley, J.S. & Barker, R.T. (2002); Coombs, W.T. (2007); Spence, P.R. (2008), Learning to emprove crisis performance ???? Garnett, J.L. (1992)