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This Concept Map, created with IHMC CmapTools, has information related to: That's a good question-Dell, Dell's Strategy is Virtual Integration, Services are Networking Support Protection Installation Consulting SAS, Dell's Needs is Goals, Operational CRM includes Customer Service and Support, DELL is HQ in Round Rock,TX, CRM Provides Successful Strategy, Goals are Environment Communities Partnerships, Dell's Strategy is Mission, Dell's Needs is Vision, Products are Notebooks Desktops Workstations Servers Peripherals Software Electronics, Operational CRM includes Sales Force Automation, Products to Small and medium business, Successful Strategy through Data Collection, Analysis and sharing, DELL has Vision, Tool enables Dell's Needs, Operational CRM includes Enterprise Marketing Automation, Dell's Strategy is Vision, Successful Strategy through Customer Service, Collaborative CRM enhances Communication, Mission is Best computer company in the World Expectations: High quality Best technology Competitive prices Customization Financial stability