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This Concept Map, created with IHMC CmapTools, has information related to: Theory Map_KPMG, Optimize your value chain therefore Companies should embrace service, Embracing service as a revenue generator rather than a cost center with a simple and standardized process identify parts eligible for exchange and return, securing service contract renewals can be achieved by developing a single view of each customer, three opportunities for profit 2. Opportunity Embracing service as a revenue generator rather than a cost center, three opportunities for profit within the Service Supply Chain, Service Supply Chain do not require significant capital expenditures or capital investments, Embracing service as a revenue generator rather than a cost center with a simple and standardized process identify specific return transactions, three opportunities for profit 3. Opportunity Protecting the installed customer base, Companies should embrace service to attract new customers, Companies should embrace service this offers three opportunities for profit, Selling a service contract at the POS can create improved intimacy and loyalty, making customer purchase a bundle consisting of a new product and a service contract benefits in predictable revenue stream, opportunities to meet or even exceed expectations of existing customers, making customer purchase a bundle consisting of a new product and a service contract benefits in improved overall customer experience, securing service contract renewals can be achieved by providing adequate incentives for the sales team, securing service contract renewals can be achieved by aligning the product upgrade strategy with support service offerings, earn high margins can be done by positioning service and support as essential components of relationship, making customer purchase a bundle consisting of a new product and a service contract benefits in improved service revenue, Embracing service as a revenue generator rather than a cost center with a simple and standardized process actively and accurately manage inventory repair flow, improved intimacy and loyalty and additionally earn high margins