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Esse mapa conceitual, produzido no IHMC CmapTools, tem a informação relacionada a: GX_Alice_Ana Marques, Confirm Information end of call say thanks and goodbye, Line Engaged You can Call Back Later, Line Engaged You can Leave a message, Voice mail You Can Call Back Later, Present your company and yourself Offer Ask who wanna speak, Line Free Hang on a moment conect the person, other problems No End the call, Voice mail You Can Leave a message, Ask who wanna speak Check Line Engaged, phone Answer Present your company and yourself, Leave a message you shoul leave your number, phone No Answer Voice mail, Ask who wanna speak Check Line Free, Help solve problem, Leave a message you shoul leave your e-mail, Present your company and yourself Offer Help, other problems Yes continue helping, Leave a message after Confirm Information, problem ask for other problems, TELEPHONING someone call phone